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Personalised Hospitality Experience Award
For the business that treats every guest as an individual
RecognisesCustomer serviceInnovation
RecognitionBusinessCommunityIndustry
About this category
The Personalised Hospitality Experience Award celebrates a hospitality business that tailors every stay, meal or visit to the guest in front of them.
It rewards the small personal touches that turn a visit into a memory.
Eligibility
Open to hospitality businesses of any type and size, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on how guests' needs are understood and met
- Examples of personal service
- Guest feedback and repeat business
Qualitative criteria
- Clarity of concept and offer
- Reputation with guests and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Guest satisfaction, reviews and repeat business
- Jobs created or retained
Additional criteria
- Include figures for the last one to two years
- Examples of standout work and testimonials from guests or partners
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
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